Frequently Asked Questions

We offer individual mental health counseling, life coaching sessions, a 12-week trauma healing program, and a 3-tier self-care-focused subscription membership.

Counseling focuses on mental health challenges, emotional healing, and past trauma. Life coaching is future-focused, helping you set and achieve personal and professional goals.

We offer virtual sessions via secure video conferencing for your convenience and privacy. In-person sessions may be available upon request based on location and availability.

Our signature 'Traumatically Free' program is designed to help women heal from past trauma, shift negative thought patterns, rebuild self-worth, and live more empowered lives.

It's ideal for professional adult women who have experienced emotional or psychological trauma and are ready to commit to deep healing and transformation.

No. The trauma coaching program is not a substitute for therapy. It's a coaching-based approach designed for healing and growth.

Three tiers are offered: Gold includes monthly affirmations, journaling prompts, and community access. Platinum adds bi-weekly group coaching, self-care roadmaps, and accountability. Diamond provides monthly 1:1 coaching sessions, VIP retreats, premium content, and email support between sessions (available 12–3 PM, M–F) with a 24-hour response time.

Yes, you can upgrade or downgrade your membership at any time. Changes take effect at the start of the next billing cycle.

Yes! We offer a Wellness/Fitness Add-On that can be combined with any membership for personalized wellness planning.

The Anchorettes Membership Program is exclusively designed for women to provide a safe, supportive space for self-care and healing. Currently, the Traumatically Free Coaching Program is open to women, with future plans to expand services to men.

You can book your sessions through our online client portal. Once registered, you'll have access to the calendar and available appointment times.

We recommend scheduling at least 1–2 weeks in advance to ensure availability, especially for popular time slots.

Yes, limited evening and weekend sessions are available. These slots fill up quickly, so early booking is encouraged.

Last-minute bookings are subject to availability and are not guaranteed. We encourage advance scheduling to maintain consistent support.

Due to high demand, session times can fill quickly. We recommend booking sessions at the beginning of each month to secure your preferred times.

We accept credit/debit cards and PayPal.

All sales are final. Refunds are not available once a program, session, or membership begins.

We require at least 24-hour notice for cancellations or rescheduling. No-shows or late cancellations may be charged the full session fee.

Yes, you may cancel your membership anytime through your member portal. Please note we do not offer partial refunds for unused time.

We are a private, self-pay practice for coaching and subscription program services. Some insurance plans are accepted for counseling services only.

Yes. All sessions are confidential and adhere to HIPAA guidelines. Your privacy and trust are our top priorities.

Click the 'Book a Free Consultation' button on our website. We'll schedule a 15-minute discovery call to learn more about your needs and recommend the right services for you.

Please contact us through the website's contact form or email yourmindmatters@shontalthomas.com. We are happy to assist you!